Privacy policy
Information about personal data processed through communications and visits to this website.
Data controller
The controller is Carme Garcia Romera, with business address at Carrer Jaume Marquès i Casanovas, 9, 17003 Girona. For data protection questions or requests to exercise your rights: cgfisioterapiaosteopatia@gmail.com.
Data collected
If you contact the practice by phone, WhatsApp or email, we may process your name, contact details and message content. This website does not contain a contact form or a way to submit health data directly. The hosting provider may process technical data needed to deliver and secure the website.
Purposes
Contact details are used to respond to inquiries, handle appointment requests and send reminders for agreed visits. No use of this data to send promotions has been confirmed. Please do not send medical reports through general contact channels without first agreeing on an appropriate channel.
Legal grounds
Handling inquiries and appointment requests may rely on pre-contractual steps at your request or performance of a service relationship (GDPR Article 6(1)(b)). Processing required by law relies on Article 6(1)(c). If a healthcare relationship begins, health information will be processed subject to the specific safeguards applicable to healthcare professionals, including Article 9(2)(h) where relevant.
Service providers and recipients
Email and messaging services may process data under their own terms. The owner plans to use Docfav for medical records once healthcare services begin; this care-related processing will require separate, specific privacy information. Data may also be disclosed to authorities when required by law.
External services and transfers
WhatsApp and Google Maps links lead to third-party platforms. Processing and potential international transfers are subject to the providers' terms and must be reviewed alongside the practice's data protection documentation.
Retention
Inquiry data are kept for as long as needed to handle the request and, where applicable, for any periods required by law. Medical records, once created, will be subject to specific healthcare record retention rules.
Your rights
You may request access, rectification, erasure, restriction, objection and portability where applicable, and withdraw consent when it is the basis for processing. Write to cgfisioterapiaosteopatia@gmail.com. You may complain to the Spanish Data Protection Agency (www.aepd.es) if you believe your rights have not been respected.
Cookies and updates
This website does not currently integrate Google Analytics or a booking form. If analytics tools or cookies requiring consent are added, users will be informed beforehand and offered appropriate controls. This policy may change as services or providers change.